A colleague your team can reach
A name, personality, broad role, email and Teams presence, with access agreed for your business.
Our service
Your cloud colleague.
Our team behind it.
Ask about your products, check a process or recall an agreed decision through Outlook and Teams. Your colleague builds the business knowledge behind those answers and keeps it current. FUSED manages the service; you can add skills when you want it to take on more.
What you receive
What is included from the start?
A colleague your team can turn to for answers about the business. It researches what you do, who you serve and how you work, asks about gaps and keeps confirmed decisions available for next time. Answers and ongoing learning are included in the starting service.
It does the reading and asks questions
It studies your business and market, checks what it has understood and asks your team about the things it cannot discover for itself.
Answers you can check
Ask about a product, a process or a decision. Your colleague uses agreed sources and confirmed guidance, and flags what still needs checking. We test its understanding with your team.
Understanding that stays current
Keep it in relevant email and Teams conversations. It captures confirmed changes and their reasons, notices conflicting guidance and flags who may need an update.
Ideas for where it could help next
As it learns the business, it can email suggestions. You choose which to explore; FUSED quotes and builds any additional skills separately.
A team that stays involved
We monitor the learning and the work, check knowledge updates, maintain connections and investigate problems.
How the fees work
Set up first. Add skills as you go.
There are three parts: setting up your colleague, keeping it useful, and adding skills. Your proposal explains each fee, what it covers and any software or usage costs before you decide.
Answers for your team, research and ongoing learning about its role are included in the starting service. You can keep using this service on its own. Skills for additional work—such as handling sales enquiries or publishing approved procedures—are quoted separately. One skill can handle many recurring tasks.
Getting started
A named colleague, email and Teams, initial research, questions and a review of its understanding.
Ongoing service
Answers for your team, ongoing research, current knowledge and suggestions, with maintenance and support.
Skills
A separate quote for each added skill, including any ongoing fee. New work or connections are agreed before extra fees apply.
External costs
Relevant software licences and usage costs are explained in your proposal.
Make the business case first
Start with work that would make a difference.
A skill should earn its place. Before building it, agree what improvement would matter and how you will recognise it—including the time your team still spends reviewing the work.
What does it cost you now?
How often does the work arise? Who handles it? What gets delayed, repeated or missed when they are busy?
What would better look like?
Fewer incomplete requests, more consistent follow-up, clearer records or less time spent preparing a review. Choose measures that fit the role.
What will it take to run?
Include setup, ongoing service and skill fees, relevant platform usage and the human review still needed—not just the AI’s apparent speed.
Start with one useful job and check the results before adding more. Sometimes a simpler tool or a change to the process will solve the problem; we help you work that out before you invest.
Skills you can recognise
Give your team more time for the work that needs them.
Choose work that comes up often and uses what your colleague is learning. These are examples of skills we can build around your business.
Sales, enquiries & business development
For conversations, prospects and follow-up that need consistent attention.
FUSED can answer or route website and inbox enquiries, gather useful context, research businesses and contacts, qualify against agreed criteria, prepare relevant outreach and follow-up, and keep CRM records current where connected.
What you getPrepared communications, prioritised opportunities, clean handovers and current records.
Your team keepsCommercial commitments, sensitive conversations, final terms and relationship judgement.
Operations & administration
For the requests, documents and missing details that take time to pull together.
FUSED can collect information, prepare routine documents, coordinate requests, chase missing inputs, organise handovers, maintain registers and assemble regular reports through email, Teams, shared documents and business systems.
What you getAn organised job pack, missing details flagged, records updated and a clear next action.
Your team keepsApproval to proceed, delivery promises and decisions about unusual requests.
Quality & improvement
For issues and actions that need evidence, ownership and follow-through.
FUSED can build skills to capture issues, organise evidence, support investigation and follow actions. A document-update skill can prepare SOP revisions, route approvals, publish approved changes and notify authorised people.
What you getCurrent procedures, traceable changes, organised evidence and improvement actions with clear owners.
Your team keepsAuthority over cause, risk, corrective action, closure and controlled-process changes.
Recruitment support
For the evidence and administration around a human hiring decision.
FUSED can structure the role intake, organise applications, compare evidence with agreed requirements, identify information gaps and prepare candidate summaries, clarification questions or interview prompts.
What you getOrganised applications, traceable evidence, a prepared shortlist and clearer interview preparation.
Your team keepsDecisions about progression, interviews, assessment and appointment.
Useful before you add skills
When the answer changes,
your AI needs to know.
A useful AI colleague needs to understand more than the question in front of it. It needs your products, processes, priorities and the reasons behind your decisions.
“We changed that last week.” “That was only a one-off.” “Who else needs to know?” Your colleague asks those questions, captures confirmed answers and stops relying on old guidance. It can also spot when the same exception keeps coming back.
FUSED manages the sources, questions and checks behind that learning. Your approved records remain the source of truth. An added skill can help update controlled documents once the responsible person approves.
See how the learning continues
Find an answer
“Which product guide covers this?” Use approved sources with references where available.
Understand a change
“Does this replace the old rule?” Check who approved the change, why it matters and when it takes effect.
Spot a pattern
“This exception keeps coming up.” Flag the pattern and ask whether the process needs improving.
Keep people informed
Let the right people know what changed, without sharing information they shouldn’t see. Added skills can update the connected documents and systems.
As you work together
Who takes care of what?
Each skill has its own limits. Your people decide what it may do after reviewing the evidence with FUSED. Permissions can stay limited or be reduced as the work changes.
The work your colleague handles
- Research and preparation
- Agreed replies and documents
- Chasing missing information
- Record updates
- Handovers to your team
The decisions you keep
- Commercial commitments
- Unusual or sensitive situations
- Risk and priorities
- Policy changes
- Important relationships
What FUSED maintains
- Performance checks
- Problems and unusual situations
- Instructions and knowledge
- Relevant system changes
- Agreed improvements
From one colleague to an AI workforce
One colleague first.
More when the work calls for it.
Add related skills to the colleague your team already knows. Bring in another colleague when a different team or responsibility needs its own focus. FUSED manages the service as it grows.
Establish one clear role
Choose a broad role, set up email and Teams, and introduce your colleague. Ask it questions, share decisions and use what it learns. FUSED manages its research, knowledge upkeep and support.
- Clear purpose and reporting line
- Recognisable identity
- Approved knowledge and access
- Agreed human authority
Add related skills deliberately
Use actual results to choose the next useful skill. Check that skill on its own work before granting it authority.
- Improve existing capability
- Add a related channel
- Build a new workflow
- Keep the role clear
Appoint another colleague when needed
Create a distinct role when the work needs a different purpose, knowledge, relationships or authority.
- Separate responsibilities clearly
- Build on what works
- Coordinate shared systems
- Manage the workforce as one service
One useful conversation
Start with one
cloud colleague.
Tell us about your business. We’ll help you find a first role, explain the service and give you a clear proposal before you decide.