Your colleague already helps your team find answers and keep knowledge current. Add skills when you want it to handle enquiries, prepare content, research prospects or follow up actions.
You choose the work and the approvals. FUSED designs, builds and supports the skill.
I’ve gathered the drawing and quantity. The required delivery date still needs confirming.
Drawing received Quantity receivedDate to confirm
Illustrative workplace and example output. Skills are built around your business.
Choose a starting point
What could it take off your team’s plate?
Choose a type of work to see what’s involved.
One skill. Many tasks.
A skill is a type of work, such as preparing LinkedIn content. A task is a particular request, such as this week’s post. One skill can handle many tasks.
Practical skills
Here’s what comes back.
Each skill is shaped around your business, with clear outputs and approval rules. These examples show where we can start.
Enquiries & replies01
Get an enquiry ready for the next conversation.
Check the product information, ask for missing details and prepare or send a reply under the rules you choose. Prices, delivery promises and unusual requests come back to the responsible person.
Website and inbox enquiries
Product answers with sources
Missing details followed up
Sales records and handovers
You receiveA reply, the useful details in one place and a clear next action for sales.
Marketing content02
Make time to tell people what you do.
Turn your product knowledge, project stories and useful advice into LinkedIn posts, website copy or regular updates. Your team reviews the claims, voice and images before publication.
Content ideas
LinkedIn and website drafts
Image suggestions
Revisions from your feedback
You receiveA draft in your business’s voice, with an image suggestion and any facts that need checking.
Sales research & follow-up03
Go into the conversation knowing who you are talking to.
Start with the kinds of businesses you want to work with, or examples of your best clients. Your colleague finds similar companies, checks the fit and prepares an approach. You choose who to contact and how.
Find businesses in your target markets
See which prospects to contact and why
Company research and outreach drafts
Agreed follow-up and record updates
At a glance · Example workflow
Your ideal clients
Find similar firms
Prospect shortlist
You receiveA prioritised prospect list with sources, reasons for fit and outreach drafts ready for review.
See an example workflow
Your request
“Find businesses like these clients in our target region. Show me why they’re worth a conversation.”
What NOVA does
Uses your examples and criteria to research companies, group them by fit and draft a relevant introduction. Your feedback helps refine the next search.
What comes back
A list showing each company’s market, location, source links, fit and suggested approach. Uncertain details are flagged.
You decide
The target market, exclusions and sending rules. Outreach, follow-up and system connections are agreed before they are added.
Illustrative workflow. We agree the sources, scope and approvals with you.
Operations & administration04
Pull the job together before it lands on someone’s desk.
Collect the information for a request, organise the documents and chase what is missing. Let the team see what is ready and what still needs a decision.
Job packs and routine documents
Information requests
Registers and record updates
Regular progress summaries
You receiveAn organised job pack or report, with missing information and decisions clearly flagged.
Quality & improvement05
Keep the improvement moving after the meeting ends.
Report an issue or improvement idea in everyday language. Your colleague asks for missing details, helps investigate and follows agreed actions through to evidence and review. Recurring issues and useful improvements become easier to see.
Issue capture and investigation questions
Action owners, dates and evidence
Recurring issues and improvement reports
Procedure drafts and owner approvals
At a glance · Example workflow
Report an issue
Follow the actions
Evidence for review
You receiveAn improvement record with owners, progress and evidence, plus a summary of patterns and results for management.
See an example workflow
Your request
“This order issue has happened again. Help us understand why and follow the fix through.”
What NOVA does
Gathers the facts, links related issues and asks questions to support the investigation. It follows up agreed owners and dates, collects evidence and flags actions still open.
What comes back
An action record and management summary: what changed, what remains open and whether the issue is recurring. Confirmed improvements are recorded; estimated benefits stay separate from measured results.
You decide
Your team confirms the cause, approves changes and checks that the fix worked before closure. Document updates can be included, with owner approval, version history and notifications.
Illustrative workflow. We agree the register, reporting and document connections with you.
Recruitment support06
Spend more time understanding the applicants.
Compare applications with the actual role, ask agreed follow-up questions and bring the answers together. Your colleague also answers applicants’ questions from role information you have approved. Your team handles interviews and hiring decisions.
Evidence against role requirements
Missing details clarified with applicants
Answers from approved role information
Comparable summaries and interview questions
At a glance · Example workflow
Role & applications
Clarify experience
Interview brief
You receiveA review pack with evidence against your criteria, applicants’ answers and useful questions for each interview.
See an example workflow
Your request
“Help us review these applications for the service coordinator role. Clarify their relevant experience before we meet.”
What NOVA does
Compares the supplied evidence with agreed job requirements, asks applicants the approved preliminary questions and collects their responses. Questions about the role are answered from your approved information or passed to your team.
What comes back
A consistent brief for each applicant, linking the evidence and answers to your criteria, with remaining questions clearly marked.
You decide
Your team chooses the criteria and questions, reviews the evidence and decides who progresses to an interview or an offer.
Illustrative workflow. We agree applicant communications, access and information handling before use.
Extended business knowledge07
Connect more of what your business knows.
Research, questions and ongoing learning about its role are part of the starting service. An additional knowledge skill can connect a wider document library or another department’s systems, with the right access controls.
Wider document libraries
Search across connected systems
Access by role
Source and version checks
You receiveAnswers from a wider set of approved sources, with references and conflicting guidance flagged.
Before adding skills
Useful work starts with understanding.
Your colleague first gets to know the business: its products, people, market and priorities. It researches, asks questions and keeps that context current. You can draw on its knowledge before choosing extra skills.
01 / LEARNING
Knowledge before tasks
It researches your business and market, asks about gaps and keeps up with the decisions your team confirms. FUSED manages this from the start.
02 / WORKING TOGETHER
Keep it in the loop
Email it, bring it into Teams and ask questions. As it learns where your team needs help, it can suggest skills to consider.
03 / YOUR CHOICE
Agree what it may do
We define each skill’s work and test it with you. You decide which actions need approval and which it may handle.
Skill, task or improvement?
One skill. Many tasks.
You agree what each skill covers before we build it. Repeating an agreed task does not mean buying the skill again.
SKILL
A type of work
For example, handle and qualify inbound enquiries across agreed channels, using approved knowledge and a defined handover.
Separately scoped and quotedTASK
A particular request
For example, answer this product question, follow up this enquiry or update the agreed record after the conversation.
Handled within the agreed skillIMPROVEMENT
Making the work better
For example, tighten a question, add an approved answer or improve a handover based on actual use and evidence.
Included improvements or a separate quote, as agreed
A different kind of work or a new system connection may need a separate quote. We explain that before any additional work begins.
Roles in a growing AI workforce
Add another colleague when you need a different role.
Start with one colleague and add skills that fit its role. A second colleague can help when a different team, purpose or set of responsibilities needs its own focus.
01
Website & enquiry colleague
With an enquiry-handling skill, it can answer questions, collect useful details and hand over when a person needs to decide. Add other channels or CRM connections when useful.
02
Sales development colleague
Researches businesses and contacts, prepares relevant outreach, organises follow-up and supports field activity—for example, identifying worthwhile visits near an existing appointment.
03
Operations colleague
Coordinates requests, gathers missing inputs, prepares routine documents, maintains registers and returns concise handovers when a decision is required.
04
Quality & knowledge colleague
Answers staff questions from approved information, captures issues, organises evidence, follows actions and helps turn recurring gaps into practical improvement.
Each colleague has a clear role and is identified as AI. You choose the priorities and what it may do; FUSED connects it to the tools it needs and keeps the service working.
See how skills can work together
How skills combine
One colleague can handle related kinds of work.
The table shows common combinations and the decisions that remain with your people. Every implementation is defined for the actual role.
Examples of related skills within one role
Role
Skills it could use
What comes back
Your team decides
Sales support
Enquiries, prospect research, follow-up
Answered enquiries, researched prospects and current sales records
Prices, delivery promises and outreach rules
Operations
Administration, document preparation, follow-up
Job packs, missing details and progress updates
Changes, commitments and approval to proceed
Quality support
Action coordination, controlled document updates
Evidence for review, action status and proposed procedure changes
Causes, risk, document approval and closure
Recruitment support
Application preparation, interview preparation
Comparable summaries and useful questions
Progression, interviews and appointments
Every role builds on the colleague’s ongoing business learning. The proposal sets out which added skills, tasks and connections are included.
Built for your business
Built around the way you work.
Your colleague’s role, personality and knowledge are shaped around your business. Tell us what you want it to help with, and we design the skill around how your team works.
Skills can use applications you already have or tools FUSED builds for you. They put what your colleague has learned to work, with clear limits on what it can access and do.
Our approach
Role design, workflow design, testing, monitoring and improvement.
Reusable capability
Common building blocks for enquiries, research, knowledge, quality and recruitment support.
Your business
Products, language, standards, responsibilities, systems and history.
Your service
What it will do, what you will receive, when it must ask for help and what support is included.
One useful conversation
Start with one cloud colleague.
Tell us about your business. We’ll help you find a first role, explain the service and give you a clear proposal before you decide.
