Knowledge Engine: Making 200 Pages of Policy Searchable

The operations team was drowning in documents — policies in PDFs, SOPs in Word, a scattering of email attachments. People asked the same questions weekly because finding the “current” clause took longer than doing the work.

We deployed the FusedKnowledge Engine with human oversight. In week one, we ingested ~200 pages of policies and procedures, mapped versions, and set permission rules (who can see what). No new platform to learn. Teams kept using their usual tools; the Engine handled the heavy lifting.

From there, staff could ask plain-language questions — “What’s our travel approval cap?” “Which form do I use for an NCR?” — and receive one clear answer with source citations and a link to the exact clause. If a policy changed, governance kicked in: updated doc in, old version archived, Engine reindexed, audit trail logged.

The Executive Operating Layer reviewed weekly analytics: common queries, low-confidence answers, and gaps where a SOP didn’t exist. We closed the gaps, tightened wording, and added examples. Answers got faster and cleaner, and the knowledge base finally behaved like a system — not a filing cabinet.

The result: answers in seconds with click-through citations, a step-change reduction in time spent searching, and policy compliance that stood up to audit.

This isn’t a chatbot bolted onto a folder. It’s a managed knowledge engine with human control: versioning, roles, and measurable improvement. You lead. The engines run.