FUSED ID
Before Kaia arrived, the quality team was living inside spreadsheets. CAPAs piled up, status columns drifted out of date, and audits meant a week of chasing updates across inboxes. Everyone cared about doing it right — there just wasn’t a system that stayed right.
Kaia, a FUSED ID AI Employee for continuous improvement, switched on with FusedKaizen — our managed Engine for ISO‑style quality systems. From day one, Kaia did what great coordinators do: captured incidents in plain language, normalised the data, and routed actions with clear owners and deadlines. No new dashboard to learn. No heroic spreadsheeting.
Every morning, Kaia reconciled updates from email and chat, nudged overdue actions politely, and prepared a one‑screen view for the quality manager: what moved, what’s blocked, and what needs escalation. When patterns emerged — repeat issues, vague root causes, SOP gaps — Kaia drafted the improvement notes and flagged them for a human check before they were adopted.
The result: CAPA cycle time dropped from 28 to 12 days, audit readiness climbed towards 98%, and the team stopped dreading “audit week”. Work flowed, evidence was tidy, and ownership was never ambiguous.
This wasn’t magic. It was an AI Employee embedded in the team, operating a precise machine: inputs in, outcomes out. The Executive Operating Layer reviewed weekly KPIs, tightened definitions, and kept the system honest — so improvements stuck instead of slipping back to old habits.
That’s the difference between an agent and an employee. Agents demo well, then wander. Kaia shows up every day, inside your rules, with human oversight. You lead. The engines run.